Return and Refund Policy

At Chronova Watches, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition;

• Show no signs of scratches, damage, alteration, or excessive handling;

• Include all original packaging, tags, manuals, protective films, accessories, and components when applicable;

• Include proof of purchase or order confirmation when requested.

To request a return, please contact us at wahl_wahl_work55@outlook.com before sending any product back.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your watch or accessory arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs or videos when applicable. We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized, engraved, or custom-made watches;

• Products showing signs of wear, scratches, misuse, or damage;

• Products that have been modified or repaired without authorization;

• Items missing original packaging or accessories;

• Gift cards;

• Final-sale or clearance products where permitted by applicable law.

This does not affect rights available under applicable consumer protection laws.

Exchanges

If you would like a different model, color, strap, or product variation, please contact us.

Exchanges are subject to product availability.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional time to process the refund.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method when returning watches or accessories.

Contact

Chronova Watches
1900 Knightsbridge Rd
Dallas, Texas 75234
United States

Email: wahl_wahl_work55@outlook.com
Phone: +1 212-455-7061